Are our product authentic?
Yes all product are brand new and 100% authentic. All product are purchased from authorized retailers(Foot Locker, Finish Line, Snipes, etc) and can provide receipt for purchase upon request.
Are product Brand new?
Yes all product sell are brand new and never before worn.
Why was my order cancelled?
An order can be cancelled for a variety of reasons. One reason is because could not verify the payment details provided. In these instances, invites you to place your order again using a verified alternative payment method. May also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s) will go back to your original form of payment.
When will my order ship?
Orders may take up to 3 business days to process prior to shipment. Additional time may be required during promotional periods and holidays.
We ship orders Monday through Saturday, except on the following U.S. holidays- Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.
How long do the different shipping options take?
After the 1-3 day order processing time, shipping times depend on the method chosen at checkout as well as on the exact delivery address. With ground shipping, an order may take 4-7 business days to arrive after processing. With 2-day shipping, packages typically arrive within two business days after processing.
International orders typically arrive to their country of destination within 7-10 business days, however, customs processing times will vary by country.
Do you ship internationally?
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You may also contact us if you have any questions regarding order status
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
How do I return my purchase?
Hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request by contacting our customer service team at mail.com
Our return policy is as follows:
- Return requests must be submitted within 3 days from delivery date for US orders; 5 days for China orders; and 7 days for rest of world.
- Items must be unworn, unused, unwashed and in the original condition received.
- product must be returned in the original box provided, and packaged inside a protective shipping box.
- All items purchased during a promotional period are final sale.
I received confirmation that my return has been delivered. When will I receive my refund?
Please allow 14 business days to inspect your returned item(s) and process a refund back to your original form of payment.